MGSD School Nutrition
- Learn More about our New Menu App
- MGSD School Meal Basics
- Nutrition Education & Promotion Information
Student Breakfast ............................................. $1.00
Reduced Breakfast ............................................. FREE
Student Lunch (K - 6th) ..................................... $2.15
Student Lunch (7th - 12th) ................................ $2.40
Reduced Lunch ................................................. $ .40
Adult Pricing .............................................. A la Carte
The goal of the Mooresville Graded School District’s School Nutrition Services is to serve nutritious, economical meals within a clean, safe and child-friendly environment.
Our focus is on the health and education of Mooresville’s children. We know that hunger and under-nutrition are related to tiredness and low academic performance. What we eat affects how we grow and learn! This program strives to help children develop healthy eating habits to last them a lifetime.
MGSD provides every student with access to an application for free and reduced priced meals at the opening of school. Applications need to be completed and submitted as early as possible. All students in one household may be placed on one application even though they are located at different schools. Only one application per family needs to be completed. Receiving Free or Reduced price meals is a completely confidential process.
If a student was receiving free or reduced meals at the end of the previous school year in the Mooresville Graded School District, they will receive free or reduced meals for the first ten days of the new school year, giving parents time to submit the new application. Students who are new to the Mooresville Graded School District will have to pay until the free and reduced meals application can be processed. When an application is approved for free and reduced meals it does not cover previous charges that have been made on a child’s account. Those charges will need to be paid.
A student who is approved for free or reduced meals will receive free or reduced breakfast and lunch for the remainder of the current school year.
The MGSD School Nutrition Department provides every student in our district with a three or four digit PIN number to be used in the school cafeteria. These PIN numbers identify an account for each student and we ask each student to memorize their number. Parents may send money to be placed in the account for the student at whatever denomination they would like. Pre-payment may be made for the week, month or more and in any increment the parent prefers to make. When the student comes through the cafeteria line, they give the cashier their PIN number and any items they are purchasing will be debited from their account. A student may also pay each day if they prefer. These accounts help to prevent lost money as students do not have to handle money as often if larger sums are placed on the account. Account balances will follow them year after year and from school to school.
Elementary and intermediate school students are allowed to charge a meal. It is expected that those charges will be paid on the next school day. If a student has a charge on their account, they will not be allowed to purchase any extra items. Any money they bring will be applied to their account until all charges are paid.
Middle school students are not allowed to charge a meal. Charges follow a student from one school to another, so if a middle school student has a charge on their account they will not be allowed to buy extra items until all charges are paid.
High school students are not allowed to charge a meal. Charges follow a student from one school to another, so if a charge has followed the high school student from elementary or middle school, they will not be allowed to buy extra items until all charges are paid.
MGSD School Nutrition Refund Policy
Money that is sent to the cafeteria and credited to student accounts is deposited daily. Therefore, we do not provide refunds for these transactions after the close of the business day on the day the transaction occurs. All balances on a student’s cafeteria account rolls from the end of one school year to the start of the next school year and transfers when the student moves to a different school within the district.
There are situations, such as a student who withdraws from Mooresville Graded School District with a positive balance in his/her cafeteria account, when the money may be refunded to the parent/guardian of the student. All refunds are issued by check; cash is never issued. A refund request form must be completed and signed by a parent/guardian, submitted to the School Nutrition Department and approved by the SN Director. To request a refund, please fill out the Refund Request Form by selecting the form link and submitting the completed form to our office.
Non-Sufficient Funds Checks
Your check is welcome in the School Nutrition Department of Mooresville Graded School District. We recognize that occasionally a parent may inadvertently overdraw a checking account and a check may be returned by your bank. In order to recover these funds in a private and professional manner, we have contracted with CHECKredi, LLC, a company based in Lexington, Kentucky for collection of returned checks.
Each check written to the district should be on a commercially printed check with your name, address, and two telephone numbers. Counter or starter checks will not be accepted. When a person writes a check to the School Nutrition Department, the person writing the check agrees that, if the check is returned that it may be represented electronically on the same account, and that the fee established by law, now $25.00 in addition to the face value, may be debited from the same account.
CHECKredi will contact you by mail and by telephone in order to make arrangements to pay before attempting to represent the check electronically. Payments may be made to CHECKredi’s office by mail to P.O. Box 11848, Lexington, KY 40578. Payments of the check and fee may be made online at www.checkredi.com using a credit card, debit card or electronic check without any additional fees. For a convenience fee, payments may be made over the telephone at (866)433-7334 by credit card, debit card or electronic check.
Information about food and other industry related recalls can be found at
Kim McCall, SN Director
574 W. McLelland Ave.
Mooresville, NC 28115
Office Hours: Monday - Friday from 7:30 am - 4:00 pm
School Cafeteria Managers
Park View Elementary
Manager: Angela Ferrell
Asst: Linda Keller
Rocky River Elementary
Manager: Jana Lowery
Asst: Suzie Boyles
Manager: Anna Ballentine
Asst: Cyndie Chapman
East Mooresville Intermediate
Manager: Jennifer Freeze
Asst: Dora Trivett
Asst: Jennifer Readling
Mooresville Middle School
Manager: Howard Nelson
Asst: Deborah Campbell
Mooresville High School
Manager: Cheryl Crabtree
Asst: Teresa Guard
All About K12PaymentCenter
*K12PaymentCenter is eliminating the fee for premium accounts effective for the 2016-2017 school year. After the change all users who sign up for the service will have access to premium account features at no extra cost. Existing accounts that have basic service will be upgraded to premium.
Users will continue to be charged the same convenience fee that is in place now in your district when adding money to meal accounts .
K12PaymentCenter brings school lunch into the age of technology. This site is your one-stop shop for automated school meal account management. Using this secure site to make your payments and monitor your student’s account gives you the assurance of knowing where your money is going and how it is being spent; furthermore, using K12PaymentCenter will remove the stress that comes with making sure your student has cash for lunch. K12PaymentCenter is an easy, secure and convenient way to pay for lunch.
- Make meal payments on the internet using your credit card.
- Check your child’s meal account balance.
- Get low balance alerts by email.
- See what your child is buying.
For more information go to www.K12PaymentCenter.com or call Mooresville Graded School District’s School Nutrition Department at (704) 663-1531. K12PaymentCenter.com has also been optimized for accessing your account from your smartphone with a mobile page link.
Frequently Asked Questions
- What is my child’s Student Number?
The Student Number is a unique number assigned by your school district office. (It is usually not the same as the 3 or 4-digit lunch number that is used in the cafeteria.) It is usually printed on report cards and correspondence that you receive from the school. Please contact your district office if you do not know what number to use.
- Why are there fees for this service?
The fees cover the costs of maintaining the secure website and the fees that are charged to us for processing credit card payments. School districts usually do not have funds available for this type of expense.
- What does the service cost?
The cost depends on the level of service (Premium or Basic) that you select and the school district that your students are in. When you select your school district during registration, it will show the fees that apply in that district. You will always be provided with the cost information before any payment is processed.
For Premium membership, there is a one-time registration fee. This gives you access to your student’s lunchroom balance and meal history, and offers e-mail notification when the account balance drops below a limit you have set. The fee varies per school district.
With Basic membership, you can still make payments for meals and school fees online, but you will not be able to look up your student’s balance or meal history, and you will not receive Low Balance notifications. The regular payment fees will apply but there is no registration fee. You can upgrade to premium service at any time if the service is available in your district.
When you make Payments, a fee will be added to cover the cost of processing the credit card transaction. One online payment can be split among all of the students attached to your account, with no additional cost.
- What does the processing fee cover?
The payment fee covers the fees that the credit card company charges for processing the transaction. In some areas, the fee is partially paid by the school district.
- Do I have to pay a separate registration fee for each student?
No, one registration fee covers all the students in your family who attend school in the same district.
- What does the registration fee include?
The registration fee gives you access to your student’s lunchroom balance and meal history, and offers e-mail notification when the account balance drops below a limit you have set. It includes all the students in your family who attend school in the same district.
- How long from the time I register as a New User can I make a lunch payment?
This process usually takes less than a day. Students must be verified before we can accept payments. This can usually be done instantly; however, in some cases it can take up to 24 hours. Once this process has completed, you can make payments directly to your student account from K12PaymentCenter.
- Why is the verification process necessary for lunch payments?
This is how we make sure that your payment is credited to the correct student’s cafeteria account. We check for a match on the student’s last and first name, school, and student Number. This can usually be done instantly; however, in some cases it may take up to 24 hours. Once a student has been verified, lunch payments are processed by a service that runs automatically throughout the day.
If it has been more than 24 hours, please contact your school district office and ask for the School Nutrition Department. They will be able to assist you.
- How long does it take for the payment to show at my student’s school?
Generally, all lunch payments are applied within 24 hours.
- How do I know it is safe to enter my credit card information on K12PaymentCenter?
K12PaymentCenter has 128 Bit Encryption provided by Thawte. Thawte is the most trusted name in online shopping. All information submitted is protected by our secure server, which automatically encrypts your personal information so that it cannot be read while traveling over the Internet.
- What do I do if I do not see all my students listed on the payment screen?
If all the students you have entered do not show up on the payment screen, it is possible the information you supplied could have been typed incorrectly. Please go to the Manage Student page and check the student’s first and last name, school, and Student Number. Correct any errors and save your changes. This student account will be available as soon it is verified with the school’s information.
- Why do I not see my district name listed under Participating Schools?
If your district name is not listed under the Participating Schools page, then they have not signed up with Education Management Systems, Inc. to participate in K12PaymentCenter. Please encourage them to contact us.
- What if my student’s school is not listed?
If your student’s school is not listed in the dropdown box you will need to check with your school district directly. They will be able to tell you if the school will be added to our program.
- How do I set up a low balance notification?
- Go to Manage Profile and enter the Low Balance amount.
- Check Send Notifications. You will receive an e-mail when the balance drops below the amount you set. (You must have Premium service to use this feature.)
- How do I find out what my student has been buying for lunch?
On your home page, click on Meal History next to the student’s name. (You must have premium service to use this feature.)
How do I pay School Fees using K12PaymentCenter?
- Log in to your K12PaymentCenter user account. It doesn’t matter whether it is Premium or Basic. If you have verified students associated with your account, any fees that the school has assigned to your students will display. If your school or district has other fees that are not student specific, those can be viewed by clicking on “View All Fees.”
- Click Add to select the fees to be added to your shopping cart. You can enter multiple quantities if desired.
- Click Shopping Cart to view the list of items.
- Click Make Payment to process your payment. The school will be notified that the payment has been made.
- What if I forget my user name or password?
Click on Forgot Login Info? on the Login screen. Send us your registered e-mail address and we will send you a return e-mail with your information.
- What if I can’t remember what e-mail address I used or it is no longer available?
Contact your school district administrator and they will assist you.
- I know that my student should have meal history or money in their account, so why does the balance show N/A?
There are a couple of reasons that K12PaymentCenter displays balance as N/A. The most likely reason is the link between our website and the school’s cafeteria server was broken during a nightly upload. When this occurs, we display N/A to avoid showing inaccurate information or because no information is available.
- What if I am currently using K12PaymentCenter and am transferring to/from another district that also uses K12PaymentCenter?
Please send an email to ContactUs@K12PaymentCenter, requesting your school district to be changed. Please provide your username and email address when contacting us. The change will be made within 24 hours. PLEASE NOTE: THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE.
Any money left in your student’s account cannot be transferred between districts. You must withdraw any outstanding balance from the school cafeteria you are leaving. Contact your student’s cafeteria for more information.
- I have a question about one of the charges on my student’s account. How do I dispute it?
If you suspect a cashier error or wonder if another student may be borrowing your student’s account number, please contact your school district directly.
- I’m getting some sort of error while trying to make a payment. What do I do?
It’s possible that your credit card information that you’ve entered on the website does not match the information on file with your credit card company. Delete and re-enter your credit card information, paying particular attention to your address and name. If that does not work, send an email to ContactUs@K12PaymentCenter. PLEASE NOTE: THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE.
- If I make payments in the cafeteria, will they appear on K12PaymentCenter?
When you view Payment History, the page only displays the payments made through our website. Any payments made in the cafeteria will be shown on the Meal History page for each student.
- Why do I sometimes get an error while making a payment, and then find a charge on my credit card anyway?
All credit cards are processed through a third-party service that verifies all the credit card information and payment amount. The service verifies that your name, address, card number, and card code match exactly to what your credit card company has on file. If there is a mismatch, the service sends a message to us that the charge failed. Depending on your credit card company’s policy the payment amount may still show as a Pending or a Temporary Hold against your account. Again, depending on your credit card company’s policy, it may take a day or two for the temporary hold to be removed. Please note that K12PaymentCenter has no control over this process.
If you are going on a field trip or having a party with your students, it is no problem! The cafeteria can still serve your class a well balanced meal. All we ask is that you give us a two week notice. Just complete and submit the appropriate form along with a list of the names of students requesting meals to the cafeteria manager at your school. All meals will be applied to the student’s cafeteria account.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
- mail: U.S. Department of AgricultureOffice of the Assistant Secretary for Civil Rights1400 Independence Avenue, SWWashington, D.C. 20250-9410;
- fax: (202) 690-7442; or
This institution is an equal opportunity provider.